The player from the Netherlands faced issues withdrawing 2×5,000€ from Loki Casino, citing that deposits had not “hit the casino” despite providing proof. The Complaints Team noted that the casino’s actions complied with responsible gambling policies, as the player did not clearly disclose her gambling issues until later. After communication with the Complaints Team, it was confirmed that the player’s withdrawal issue had been resolved, and the payment was successfully processed. Browse all bonuses offered by Loki Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Payment Methods & Processing Times

Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes. To test the helpfulness of customer support of this casino, we have contacted the casino’s representatives and considered their responses. This makes it a small to medium-sized online casino according to our classification. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Loki Casino is a medium-sized online casino based on our estimates or collected information.

Live Casino

Email support proves particularly effective for documentation-heavy requests like verification queries or detailed bonus explanations. Complex issues like withdrawal delays or bonus disputes typically receive management attention within 24 hours. Touch controls respond accurately to taps and swipes, whilst landscape mode provides expanded viewing for table games and live dealer streams. Minimum deposits start at £20 across all methods, with maximum single transaction limits reaching £5,000 for most options. The Loki Casino bonus terms specify a 30-day completion window, with maximum bet restrictions of £5 per spin during active bonus play.

Support

The game variety spans every major provider and genre, whilst cryptocurrency support appeals to privacy-conscious players. Account management tools remain accessible via a persistent menu bar, allowing deposit limit adjustments, bonus tracking, and withdrawal requests without leaving active games. Filters narrow selections by volatility, RTP range, and maximum win potential, helping players identify suitable games quickly. However, the £15,000 monthly withdrawal limit falls below unlimited cashout policies at premium UK sites, potentially frustrating high-stakes players or jackpot winners. The team handles inquiries in English, German, Russian, and several other languages, though UK players receive priority English-language support. The platform’s adaptive streaming technology adjusts video quality for live games based on connection strength, preventing interruptions whilst maintaining playable frame rates even on 3G networks.
The complaint was closed as the player was encouraged to remain firm in her decision to close her account independently. The player from United Kingdom has been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for a withdrawal for less than two weeks.
Yes, UK players https://www.lokicasinos.nl/ can legally access Loki Casino through its Malta Gaming Authority licence. UK players must confirm they’re 18+ and accept terms and conditions before proceeding. Players expressing concerns about gambling habits receive immediate self-exclusion options and external support contacts. These interruptions help players maintain awareness without forcing session termination. The platform promotes responsible gambling through partnerships with organisations like GambleAware and BeGambleAware, providing direct links to support resources.
Continue reading our Loki Casino review to find out more about this casino and determine if it’s the right fit for you. Our expert casino review team has carefully analysed Loki Casino in this review and evaluated its positives and negatives using our casino review process. We’re always happy to help fellow punters and casino fans from all over the UK. We understand that reviews are important when picking a casino or placing a bet. Sportsbook is designed for UK punters, offering a trustworthy and top-notch betting experience on one easy-to-use platform.

• The welcome bonus activates automatically upon first deposit, though players can opt out through live chat if preferring to play without wagering requirements.
• Security measures are robust, featuring SSL encryption and a Curacao gaming license to ensure a safe gaming environment.Overall, Loki Casino offers a comprehensive and enjoyable online gambling experience with a particular appeal to cryptocurrency users, backed by speedy withdrawals and a secure platform.
• A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
• The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint.
• When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
• Due to the lack of response from the player to inquiries and reminders, the complaint was closed, but she retained the option to reopen it in the future.
• VIP players can negotiate higher limits through their account managers.

Other Information About Loki Casino

The RTP percentages for live games range from 97.3% for European Roulette to 99.5% for certain blackjack variations when played with optimal strategy. NetEnt contributes popular slots like Starburst and Gonzo’s Quest, whilst Pragmatic Play delivers high-volatility options including Gates of Olympus and Sweet Bonanza. Worth noting that MGA licensing means UK players won’t find GamStop integration here. Whilst not UKGC-licensed, the MGA framework provides substantial player protection, including mandatory SSL encryption and regular auditing of Random Number Generators (RNG). The operator maintains a solid reputation across European markets, though UK players should note that whilst MGA licensing provides regulatory oversight, it differs from UKGC standards.
The mobile cashier supports all payment methods available on desktop, including cryptocurrency transactions and instant e-wallet deposits. Withdrawal limits cap at £5,000 per transaction and £15,000 monthly for standard accounts, though VIP players negotiate higher thresholds. New UK players at Loki Casino can claim a welcome package worth up to £1,200 across four deposits, plus 100 free spins on selected NetEnt slots. Since launching in 2016, this Malta-licensed operator has processed more than £50 million in player withdrawals, maintaining an average payout time of hours for verified accounts.

Wagering requirements stand at 40x the bonus amount, which means a £100 bonus requires £4,000 in total bets before withdrawal. Slot categories deserve special mention, with the platform organising games by volatility, provider, and feature type. The complaint was rejected as the deposited amount was below the minimum limit and could not be refunded due to the finality of cryptocurrency transactions. He requested his money to be refunded or credited to his account. The Complaints Team suggested she contact her payment provider for investigation, but after an extended period without further communication from her, the complaint was rejected due to lack of response. The Complaints Team explained that withdrawal delays of up to 14 days were common due to KYC verification or high withdrawal volumes and advised patience during this period.

• E-wallet withdrawals typically process within 24 hours, credit/debit cards take 3-5 business days, and bank transfers require 3-5 days.
• Minimum deposits start at £20 across all methods, with maximum single transaction limits reaching £5,000 for most options.
• Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right.
• Instead of a minimum withdrawal of 30€, the player was asked to withdraw at least 100€.
• The platform runs on SoftSwiss technology, ensuring seamless integration of games from industry giants like NetEnt, Microgaming, and Pragmatic Play.

She sought a refund of the deposits made since her initial request for account closure. The Complaints Team acknowledged her desire for account closure and agreed that the casino should have respected her decision. After the recommended time frame passed, the player confirmed that the issue was resolved. To find out which bonuses you can claim, see the ‘Bonuses’ segment of this review.
We acknowledged the player’s concerns about the casino’s adherence to its terms and conditions but ultimately concluded that there was insufficient ground to assist further, resulting in the closure of the complaint. Instead of a minimum withdrawal of 30€, the player was asked to withdraw at least 100€. The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. However, he faced issues withdrawing his winnings, feeling that the casino was quick to accept deposits but reluctant to process withdrawals. The player from Albania had been with the casino for two years and had successfully completed the wagering requirements after receiving 20 free spins.
With offerings ranging from slots and table games to live dealer experiences, the casino caters to a diverse gaming audience. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Discuss anything related to Loki Casino with other players, share your opinion, or get answers to your questions. The withdrawal requests had been pending for over 3 weeks, and the player had passed the KYC verification.